Captain-Carry Refund Policy
At Captain-Carry, we believe in transparency, fairness, and delivering what we promise. Our refund policy is designed to protect both our customers and our boosting team, while ensuring a smooth and reliable experience for everyone involved.
Full Refunds
You are eligible for a 100% refund in the following situations:
1) Your order is without booster, and hasn’t started after 24 hours of purchase.
2) We’ve failed to complete your boosting request.
Partial Refunds
You are eligible for a partial refund for up to 70% in the following situations:
1) Changed My Mind: If the order is canceled within the first 24 hours – 70% Refund.
2) Canceled: If the order has a booster assigned, and you decide to cancel it – 70% Refund.
3) Progress-based refund: If the boost is already underway, we calculate:
– 30% cancellation fee
– Deduction based on progress made
– The remaining balance is refunded to you.
No Refunds
Refunds will not be issued if:
1) The boosting request has been fully completed.
2) You claim that “someone else made the purchase” or similar excuses.
3) You fail to provide Order ID or email address linked to your purchase.
4) You’re banned due to reasons unrelated to our service (e.g. third-party cheats, using other services, etc.).
5) You’re banned because the game developer flagged your account for using boosting services.
⚠️ Important: Boosting is against the Terms of Service of most game publishers. By purchasing this service, you acknowledge and accept the risk. We cannot guarantee protection from bans, and we cannot refund or recover your account if the game owners take action.
All refunds are processed back to your original payment method, not site credit.
Frequently Asked Questions
How long does it take to process my refund?
Most refunds are processed within 2–4 business days.
Can I switch to a different boost instead of a refund?
Yes, in many cases we can convert your payment toward another service.
Do I need to explain why I want a refund?
Yes. All refund requests should begin with a short explanation of the issue.
The quicker we understand your concern, the faster we can process the refund and resolve your case.
Who should I talk to for a refund request?
You can reach out to our support agents at any time.
Whether through live chat or our Discord refund-request channel, we’ll be with you shortly to assist and make sure your case is handled properly.
What happens if you don’t refund my money?
First, make sure to reach for us again. Sometimes a request might be missed by our accountant or delayed due to a simple mistake on our side, we’ll fix it fast once flagged.
We take our reputation seriously. If, for any reason, your refund isn’t properly handled, you’re free to leave a negative review on Trustpilot or other public platforms. This kind of damage to our reputation is far worse for us than processing a refund, which is why we always aim to resolve things quickly and professionally.
Have More Questions?
Reach out to us via Live chat, or Join our Discord Server.
We are online 24/7!